The Service Desk module is designed to manage and track support tickets and chats within the system. It provides various views and tools for filtering, viewing, and managing tickets, ensuring efficient handling of support requests and communication.
User Experience Flexible Views: The ability to switch between different views (three-pane or table) allows users to choose the most convenient layout for their needs. Detailed Ticket Information: Comprehensive details and history for each ticket help users understand the context and progress of support requests. Efficient Communication: Direct chat functionality and action invitations streamline communication and task execution. Customizable Interface: Users can customize the ticket table to display relevant information, improving the efficiency of ticket management. Enhanced Filtering and Sorting: Advanced filtering and sorting options make it easy to find and manage tickets based on specific criteria. By incorporating these detailed functionalities and UI elements, the Service Desk module ensures effective management and resolution of support tickets, enhancing overall user satisfaction and operational efficiency.