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Ticket Details Pane:
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Overview Section:
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Title and Status: Displays the ticket title and current status.
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Assignee: Shows who the ticket is currently assigned to.
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Group: Indicates the group or department the ticket belongs to.
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Creator Information: Displays who created the ticket and whether they have created additional tickets.
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History View:
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Interaction Log: Chronological record of all actions taken on the ticket, including status changes, comments, and updates.
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Timestamped Entries: Each log entry is timestamped for precise tracking of ticket history.
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Action Invitation:
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Description: Allows sending action invitations directly from the ticket, enabling users to trigger specific workflows by clicking a button.
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Action Button: Button to send an action invitation.
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Customizable Message: Field to write a custom message that will be sent along with the action invitation.
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Action Selection: Dropdown to select the specific workflow or action to be triggered.
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Communication Tools:
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Direct Messaging: Interface for direct communication with the ticket creator or related users.
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Chat Integration: Embedded chat window for real-time conversations linked to the ticket.
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Additional Ticket Management Tools:
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New Entry Field: Allows users to add new comments or updates to the ticket.
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Attachment Option: Field to attach files or media related to the ticket.
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Status Update Dropdown: Quick-access dropdown to change the ticket status (e.g., Open, In Progress, Resolved).
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